Returns And Refund Policy

Effective Date: 29/01/2025

At chakolab.in, we take pride in offering high-quality products. While we strive for excellence, we understand that issues may occasionally arise. This policy outlines the terms under which returns, refunds, and replacements are handled. Please read carefully before making a purchase.

1. No Returns or Refunds

All sales on chakolab.in are final. We do not offer returns or refunds for any reason other than defective products.
Please double-check your orders before completing the purchase.
An unboxing video is mandatory when requesting a refund, return, or exchange. The video must clearly show the tamper-proof seal intact before opening to be considered valid proof.

2. Defective Products

If you receive a defective product, we will provide a replacement after verification. Store credit is not provided.

Eligibility for Replacement

Report the Defect Promptly

Notify us within 48 hours (2 days) of receiving the product.
Contact Customer Care via WhatsApp at +91 9326609620 or email contact@chakolab.in.

Provide Evidence

Submit a detailed description of the defect.
A mandatory unboxing video showing the tamper-proof seal intact before opening.
Clear photos of the defect.

Conditions for Returns

Items must be unused and returned in their original packaging with all components intact.
Original packaging is mandatory for refund, return, or exchange approval.

Approval Process

We will review your request and confirm if the product qualifies for a replacement.
If approved, we will provide return instructions and arrange for pickup.

3. Return Request Guidelines

Time Frame

Return requests for defective products must be initiated within 48 hours of delivery via WhatsApp at +91 9326609620 or email contact@chakolab.in.

Return Shipping Costs

If the product is confirmed defective, chakolab.in will cover the return shipping costs.
If a return is made without prior approval, shipping costs will not be reimbursed.
Additionally, unauthorized returns will not be eligible for a refund, return, or exchange. In such cases, the customer will be responsible for both-way shipping charges, effectively paying for shipping three times.

Return Process

Once your return request is approved, we will arrange for a shipping partner to pick up your order.
In most cases, the return pickup will be handled by the same courier service that delivered your order.