Privacy policy

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Privacy Policy

Last Updated: May 14, 2025

Your privacy is important to us at Chakolab.in. This Privacy Policy describes how Chakolab.in (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.chakolab.in (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By accessing or using our website and services, you consent to the practices described in this policy. If you do not agree with any part of this policy, please discontinue the use of our site.

1. Scope and Consent

This Privacy Policy applies to all users of our website Chakolab.in and related services, including offline communications such as emails and WhatsApp. By using our Services, you consent to our collection and use of your personal information as outlined in this policy.

2. Information We Collect

a. Information You Provide Directly

  • Contact Details: Name, email address, phone number, shipping and billing addresses.

  • Order Information: Product details, payment methods, and purchase history.

  • Account Credentials: Username and encrypted password.

  • Communications: Messages via support channels such as email or WhatsApp.

  • Feedback and Survey Responses: Reviews, survey data, and testimonials.

  • WhatsApp Communications: Consent-based order and promotional updates via WhatsApp.

b. Information We Collect Automatically

  • Usage Data: IP address, device information, browsing patterns.

  • Cookies: For session management, personalization, analytics, and advertising. (See detailed Cookie section.)

  • Log Files: Activity logs for security and analytics purposes.

c. Information from Third-Party Sources

  • E-commerce Platforms: Transactional details from Shopify.

  • Payment Processors: Payment confirmations from providers like Razorpay and GoKwik.

  • Shipping Partners: Delivery status from couriers such as Delhivery or Bluedart.

  • Analytics and Marketing Providers: Aggregate insights for marketing optimization.

3. How We Use Your Information

  • Order Fulfillment: To process payments, shipping, and provide transaction updates.

  • Customer Support: Addressing inquiries, returns, or service requests.

  • Marketing and Communications: Sending transactional updates and promotional materials (you may opt-out anytime).

  • Personalization: Tailoring your site experience and product recommendations.

  • Security: Fraud prevention and site security monitoring.

  • Legal Compliance: Adherence to regulatory and accounting obligations.

4. How We Share or Disclose Information

We share information responsibly and minimally with trusted third parties:

  • Service Providers: Shipping, payment processing, IT support, marketing platforms, and customer communications providers.

  • Business Transfers: In mergers or acquisitions, data may be transferred subject to continued privacy obligations.

  • Legal Requirements: To comply with law enforcement or protect our legal rights.

5. Cookies and Tracking Technologies

We use cookies to improve your site experience:

  • Essential Cookies: Necessary for basic site functions.

  • Analytics Cookies: For website usage analysis.

  • Advertising Cookies: To personalize advertisements.

  • Preference Cookies: Remember user settings.

You can manage cookie settings through your browser, although disabling cookies may limit functionality.

6. How We Protect Your Information

We employ robust security measures, including encryption, secure hosting, restricted data access, and compliance with payment industry standards. However, no internet-based system can be completely secure, and we cannot guarantee absolute data security.

7. Your Rights and Choices

Depending on applicable laws, you may:

  • Access your personal data.

  • Request corrections or deletions.

  • Opt-out from marketing communications.

  • Restrict data processing in specific contexts.

Contact us (details below) to exercise your rights, and we will assist you promptly and lawfully.

8. Children’s Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect data from minors. Parents or guardians may contact us to delete inadvertently collected information about minors.

9. Updates to This Privacy Policy

We periodically update this Privacy Policy. Changes will be posted on this page with an updated "Last Updated" date. Significant updates will be prominently communicated to you.

10. Contact Us

For privacy-related queries or requests:

Email: stayhydrated@chakolab.in
WhatsApp: +91 +91 996 7373 233

We commit to addressing your concerns promptly and responsibly.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.