Refund policy

Chakolab Returns, Replacements & Refund Policy.


This Returns & Refunds Policy governs all purchases made directly on https://chakolab.in for delivery within India. By placing an order on Chakolab.in, you confirm that you have read, understood, and agreed to all policy terms.

1. Scope & Platform Applicability

1.1 This policy applies exclusively to orders placed on Chakolab.in.
1.2 We do not process returns, replacements, or refunds for products purchased through third-party marketplaces, offline retailers, social media shops, or unauthorized resellers.
1.3 Customers must contact the respective seller/platform for such orders.

2. All Sales Final – No Returns or Change of Mind

2.1 No Returns or Exchanges: Chakolab drinkware products are personal-use and hygiene-sensitive. No returns, exchanges, or refunds are allowed for:

  • Change of mind

  • Wrong selection

  • Color preference

  • Buyer’s remorse

  • Price fluctuations

  • Dissatisfaction after use

2.2 Order Accuracy: Customers must verify product details, colors, quantities, and shipping information prior to checkout.

2.3 Color Variation: Minor color differences due to lighting or screen settings do not qualify as defects.

2.4 Hygiene & Safety: Opened, used, or dispatched drinkware cannot be accepted back except for verified manufacturing defects.

3. Non-Eligible Cases 

The following are not eligible for return, replacement, or refund:

  • Claims reported after the 48-hour window

  • Wrong/incorrect product ordered by the customer

  • Damage due to misuse, impact, improper cleaning, or negligence

  • Torn, missing, or incomplete original packaging

  • Removed/broken/tampered security seals

  • Signs of usage beyond initial inspection

  • Claims without a valid, continuous unboxing video

  • Color shade variations that occur due to lighting or screens

  • Accepting a tampered, opened, or resealed parcel at delivery

  • Requests for refunds or replacements due to change of mind

Accepting a tampered parcel voids all claims immediately.

4. Defective or Damaged Products – Replacement Only

Chakolab offers replacements only, not refunds, for genuine defects or transit damage.

4.1 Reporting Period

All defect or damage issues must be reported within 48 hours of delivery as per courier tracking.

4.2 Support Channels

WhatsApp: +91 996 7373 233
Email: stayhydrated@chakolab.in

Include order number and photos.

4.3 Mandatory Evidence Requirements

A valid claim must include:

  • A clear, uninterrupted unboxing video

  • Parcel seal shown from all angles

  • Shipping label clearly visible

  • Entire unboxing and inspection recorded

  • Photos of the defect/damage

Edited, cut, or after-opening videos will be rejected.

4.4 Product Condition Requirements

Item must be unused, unwashed, and returned with all accessories and original packaging.

4.5 QC Verification

The Quality Control team will review and approve or reject the claim.

4.6 One Replacement Limit

Each defective order is eligible for one replacement only.

5. Replacement Procedure

5.1 Chakolab covers return shipping for approved defective claims.
5.2 Products must be securely repacked in original or equivalent protective packaging.

5.3 Customer Video Requirement Before Return Pickup (Updated Clause)

The customer is not required to coordinate with the courier. However, before handing the parcel over, the customer must submit a 360-degree video of the packed return box via WhatsApp to +91 996 7373 233, clearly showing:

  • All original accessories inside

  • The box exterior from all sides

  • The return label affixed and readable

Return pickup will only proceed after video verification.

5.4 Replacement dispatch occurs within 3–5 business days after the returned item is received and verified.
5.5 If the exact product is unavailable, Chakolab may offer a comparable product or issue a refund/store credit at its discretion.
5.6 Unauthorized returns will be rejected and shipped back at the customer’s cost.

6. Refund Policy

6.1 Monetary refunds are provided only in exceptional, approved cases.
6.2 No store credits or exchanges unless originating from defect claims.
6.3 Shipping fees are non-refundable unless Chakolab fails to provide a paid express service.

6.4 PPCOD Orders

  • A PPCOD fee applies to all Partial Pay COD orders.

  • If a PPCOD order is rejected or results in RTO, the partially paid amount will not be refunded under any circumstance.

6.5 Prepaid Order Rejection

If a fully prepaid order is rejected at delivery or returned due to customer-related issues:

  • A flat deduction of INR 300 will be applied to cover logistics costs.

  • The remaining amount will be refunded.

7. Delivery Attempts & Address Issues

7.1 Delivery Attempts

Our courier partners make three attempts. If delivery fails due to customer unavailability or refusal, the shipment will be marked RTO.

7.2 Address Errors

If an order returns due to incorrect/incomplete address or non-availability:

  • Reshipping charges apply

  • If the customer cancels after RTO, INR 300 will be deducted for prepaid orders

8. RTO Parcel Policy & Payment Mode Restrictions

8.1 RTO Parcels Cannot Be Re-Dispatched

Once an order—Prepaid, COD, or PPCOD—is marked Returned to Origin (RTO), it enters a controlled reverse-logistics pipeline and cannot be redirected or delivered again.
If the customer still wishes to receive the product, they must place a new order.

8.2 Permanent Blocking of COD/PPCOD After RTO

If any RTO occurs due to customer-related reasons—such as refusal, non-response, incomplete address, or unavailability—the customer will be permanently restricted from using:

  • Cash on Delivery (COD)

  • Partial Pay COD (PPCOD)

Only prepaid payment methods will be available for future orders.

8.3 Operational Rationale

RTO shipments create significant operational and logistical losses. To protect service efficiency and prevent misuse, Chakolab enforces strict payment mode restrictions for RTO cases.

9. Tampered Parcel Policy

If a parcel appears tampered, opened, resealed, or damaged, the customer must refuse delivery immediately.
Accepted tampered parcels are not eligible for claims.

10. Contact Information

For support, approved returns, or replacement coordination:
WhatsApp: +91 996 7373 233
Email: stayhydrated@chakolab.in**

Response time: within one business day.

11. Customer Acknowledgment

By completing a purchase on Chakolab.in, the customer confirms acceptance of all terms in this Returns, Replacements & Refund Policy. These standards ensure hygiene, fair operations, and efficient processing of genuine issues.