Shipping policy

Shipping Policy
Last Updated: June 9, 2025

At Chakolab.in, we are committed to delivering your orders promptly and reliably within India. By placing an order on Chakolab.in, you agree to the following shipping terms and conditions:

1. Order Processing

Order Confirmation: After placing an order, you'll receive confirmation via email and/or WhatsApp within 1 hour. If you don’t see it within 24 hours, contact stayhydrated@chakolab.in.
Processing Time: Orders are prepared for dispatch within 1–3 business days (excluding weekends and public holidays). Peak periods may incur slight delays.
Changes or Cancellations: Once placed, orders enter processing immediately and cannot be modified or canceled. Please verify all details before checkout.

2. Shipping Methods & Delivery Options

We ship exclusively within India via Bluedart and Delhivery (or another trusted courier if your pin code isn’t covered). Tracking details are available on request.

Mode	Fee	Dispatch Time	Delivery After Dispatch
Standard Shipping	Free (prepaid only)	2–3 business days	2–3 business days
Cash on Delivery (COD)	₹150 handling fee	2–3 business days	2–3 business days
Partial Pay COD (PPCOD)	₹299 handling fee	2–3 business days	2–3 business days
Express Shipping	₹150	1 business day	2–3 business days
Same-Day Delivery (Mumbai) (Currently Disabled)	As Per Actuals	Orders before 6 PM	Late evening (subject to stock)

Standard Shipping: Free on all prepaid orders.
COD: Available for orders ₹849–₹25,000. ₹150 fee applied at delivery; requires confirmation within 24 hrs (see Section 7).
PPCOD: Partial Pay COD lets you pay a small advance online and the balance on delivery. A non-refundable ₹299 fee applies at checkout; if the order is ultimately rejected or canceled, this fee won’t be refunded.
Express & Same-Day: As above, with respective fees.

All fees are inclusive of taxes and calculated at checkout. International shipping is not available.

3. Delivery Information and Conditions

Accurate Address: Provide complete, correct details. Chakolab isn’t liable for delays/losses due to errors.
Delivery Attempts: Failed deliveries returned to us may incur extra re-delivery charges.
Order Tracking: You’ll get tracking info via email, SMS, or WhatsApp. If missing, reach out to support.

4. Estimated Delivery Timelines

Metro & Major Cities: 1–3 days (standard); often next-day (express).
Non-Metro/Remote Areas: 3–5 business days.
Unforeseen Delays: We’ll notify you of significant holdups due to weather, holidays, etc.

5. Delayed or Lost Shipments

Delays: If your order exceeds the estimate by >3 days, contact us.
Lost Packages: If undelivered after 10 business days, you’re eligible for replacement or full refund.
Customer Responsibility: Chakolab isn’t liable for theft after marked delivery; report issues for courier assistance.

6. Damaged or Missing Items

On-Delivery Damage: Refuse delivery and immediately notify support.
Post-Delivery Damage: Report within 48 hours with a clear unboxing video and photos (showing external packaging, opening, and product). Claims without video or after 48 hrs won’t be accepted.

7. Cash on Delivery (COD & PPCOD) – Terms and Confirmation

COD: ₹150 fee; available for ₹849–₹25,000 orders; requires confirmation by phone, SMS, or WhatsApp within 24 hrs or it will be canceled.
PPCOD: ₹299 fee paid at checkout; no further confirmation needed, but non-refundable if the order is rejected or canceled.
Refusal/Non-Pickup: Frequent refusals may lead to COD services being blocked.
Payment Collection: Full amount (including handling fee) must be paid in cash on delivery; partial or alternate methods aren’t accepted.