Shipping policy

Chakolab Shipping Policy

At Chakolab.in, we are committed to processing and shipping your orders reliably across India. This Shipping Policy explains our order processing procedures, shipping methods, estimated delivery timelines, payment options, and delivery conditions.

This policy applies exclusively to orders placed directly through our official website, https://chakolab.in.

By placing an order on Chakolab.in, you agree to the following shipping terms and conditions.

1. Official Sales Channel & Scope of Responsibility

1.1 Official Sales Channel: Chakolab.in is the official website through which we directly sell Chakolab products. We are the official distributors of Chakolab products for sales made through our website.

1.2 Other Sales Channels: Chakolab products may also be available through other websites, e-commerce marketplaces, retailers, distributors, or sales channels operated independently by the Global Team or other sellers.

1.3 Orders Outside Chakolab.in: Our shipping and fulfilment responsibilities are strictly limited to orders placed directly through https://chakolab.in and processed by Shubh Pranamya.

We shall not be responsible for orders placed through any other website, marketplace, mobile application, retailer, reseller, social media shop, or third-party sales channel, regardless of whether such channels sell products bearing the Chakolab name or branding.

1.4 Customer Verification: Customers are responsible for verifying the website and seller before placing an order. Any queries concerning order processing, dispatch, shipping, delivery timelines, tracking, cancellations, refunds, or delivery issues for purchases made outside Chakolab.in must be addressed directly with the respective seller or platform.

1.5 Geographic Applicability: Chakolab.in accepts and fulfils orders exclusively for delivery within India. International shipping is not available through our website.

2. Order Processing

2.1 Order Confirmation: After successfully placing an order, customers will receive an order confirmation through email and/or WhatsApp, generally within one hour. If confirmation is not received within 24 hours, please contact us at stayhydrated@chakolab.in.

2.2 Processing Time: Orders are generally processed and prepared for dispatch within 1–3 business days, excluding Sundays and public holidays.

During peak sales periods, promotional campaigns, or unforeseen operational circumstances, processing may take longer.

2.3 Order Changes & Cancellations: Once an order has been placed, it may immediately enter our processing and fulfilment system. Accordingly, modifications or cancellations may not be possible after order placement or processing has commenced.

Customers are advised to verify product selection, quantity, contact details, and shipping address carefully before completing checkout.

2.4 Dispatch Notifications: Once an order is dispatched, tracking details will be shared through email, SMS, or WhatsApp, wherever supported by the courier service.

3. Shipping Methods & Charges

We ship across India through recognised logistics partners, including Blue Dart, Delhivery, and other courier services depending on destination, availability, and serviceability.

Customers can select the available shipping and payment options during checkout.

3.1 Standard Shipping

  • Charges: Free on eligible prepaid orders.

  • Processing & Dispatch: Generally 1–3 business days.

  • Delivery: Depends on the destination and courier service.

Standard Shipping is our regular shipping service and is the default option for eligible prepaid orders.

3.2 Express Shipping

  • Charges: Flat ₹99 per order.

  • Processing & Dispatch: Generally 1–3 business days.

  • Delivery: Depends on destination, courier service, and operational availability.

Express Shipping is an upgraded shipping method intended to provide faster transportation than standard shipping wherever available.

Depending on destination and courier availability, Express Shipping may include:

  • Air Express: Shipments may be transported through air cargo wherever available and operationally feasible.

  • Priority Surface Express: An express or priority surface transportation service where air connectivity is unavailable or unsuitable.

  • Mumbai-to-Mumbai Express: An available express-priority shipping service for shipments originating and destined within Mumbai.

Important: Express Shipping is a shipping-method upgrade and NOT a guaranteed delivery-time commitment.

The ₹99 fee covers the upgraded shipping method. It does not guarantee next-day delivery, a specific delivery date, or a fixed transit time.

Actual delivery timelines depend on courier availability, destination, serviceability, transportation conditions, and other operational factors.

Express Shipping also does not mean priority order processing or guaranteed same-day dispatch.

3.3 Cash on Delivery (COD)

Cash on Delivery is available for eligible orders, subject to order value, delivery pin code, courier serviceability, and other operational conditions.

  • No separate COD handling fee is charged by Chakolab.

  • COD availability and applicable order limits will be displayed during checkout.

  • Customers may be required to confirm their orders through phone, SMS, or WhatsApp.

  • The full payable amount must be paid to the delivery partner at the time of delivery.

COD availability is subject to Chakolab's payment and order verification policies.

3.4 Partial Pay Cash on Delivery (PPCOD)

Partial Pay COD allows customers to pay a portion of their order value online and the remaining balance at the time of delivery.

  • PPCOD availability and the required advance payment are determined by the order value and applicable checkout conditions.

  • The advance amount and any applicable PPCOD charges will be displayed clearly during checkout.

  • The remaining balance must be paid at the time of delivery.

  • The advance amount paid towards a PPCOD order is strictly non-refundable in cases of customer-initiated cancellation, order rejection, refusal of delivery, or Return to Origin (RTO).

By selecting PPCOD and completing the advance payment, the customer acknowledges and accepts these conditions.

3.5 Shipping Charges & Taxes

All applicable shipping and handling charges, including Express Shipping and PPCOD charges, will be displayed during checkout before payment confirmation.

Charges are inclusive of applicable taxes unless otherwise specified.

4. Estimated Delivery Timelines

Delivery timelines are estimates and may vary depending on the destination, courier service, serviceability, weather, public holidays, and other operational circumstances.

Typical estimated delivery timelines after dispatch are:

  • Metro & Major Cities: Approximately 2–3 business days.

  • Non-Metro Cities: Approximately 3–5 business days.

  • Remote & Non-Serviceable Areas: Delivery may take longer depending on courier connectivity and service availability.

  • Express Shipping: Orders are shipped using an express or priority transportation method wherever available. Actual delivery timelines depend on the courier service and destination.

Express Shipping does not guarantee next-day delivery or delivery within a specific number of days.

Delivery timelines are estimates and should not be interpreted as guaranteed commitments.

5. Delivery Information & Conditions

5.1 Accurate Shipping Address: Customers must provide complete and accurate shipping details, including recipient name, mobile number, house or building number, street, locality, city, state, and PIN code.

Chakolab shall not be responsible for delivery delays, failed deliveries, or additional charges arising from incorrect or incomplete shipping information supplied by the customer.

5.2 Delivery Attempts: Our courier partners generally make up to three delivery attempts, subject to their operational policies and service conditions.

If delivery fails due to customer unavailability, refusal, incorrect address, or non-response, the shipment may be marked as Return to Origin (RTO).

5.3 Re-delivery: Additional shipping charges may apply where re-shipping is operationally possible following a failed delivery or address-related issue.

5.4 Order Tracking: Tracking information will be shared after dispatch through email, SMS, or WhatsApp, wherever supported by the courier service.

Customers may contact our support team if tracking information is unavailable or requires clarification.

5.5 Delivery Confirmation: Once the courier partner marks an order as delivered, the shipment is considered delivered according to the courier's delivery records, subject to verification of any genuine delivery discrepancy.

6. Delayed or Lost Shipments

6.1 Delivery Delays: If an order exceeds its estimated delivery timeline by more than three business days, customers may contact our support team for assistance.

We will coordinate with the relevant courier partner to investigate the delay and provide available updates.

6.2 Lost Shipments: If a shipment remains undelivered for more than 10 business days after dispatch, customers may contact us to initiate a courier investigation.

Following verification and confirmation of a genuine lost shipment, Chakolab may arrange a replacement or refund, as applicable, depending on product availability, payment method, and the circumstances of the case.

6.3 Unforeseen Circumstances: Chakolab shall not be responsible for delays caused by circumstances beyond reasonable operational control, including extreme weather, natural disasters, strikes, transport disruptions, government restrictions, public holidays, or courier network interruptions.

However, we will endeavour to assist customers in resolving genuine shipping issues.

6.4 Theft After Delivery: Chakolab is not responsible for theft, loss, or misplacement of a shipment after the courier partner has successfully marked it as delivered to the provided delivery address or authorised recipient. Customers should report suspected delivery discrepancies promptly so that we can request an investigation from the courier partner.

7. Damaged, Missing or Incorrect Items

7.1 Damage at Delivery: If a parcel appears visibly damaged, opened, tampered with, or resealed, customers must refuse delivery immediately and notify our support team.

Accepting a visibly tampered parcel may affect the eligibility of subsequent claims.

7.2 Damage or Missing Items After Delivery: Any claim involving transit damage, missing accessories, missing items, or incorrect products must be reported within 48 hours of delivery, as recorded in courier tracking.

7.3 Mandatory Evidence: Customers must provide:

  • A clear, continuous, and uninterrupted unboxing video.

  • The external parcel and shipping label clearly visible.

  • The parcel seal and packaging shown before opening.

  • The complete unboxing and initial inspection.

  • Clear photographs of the damaged, missing, or incorrect item, wherever applicable.

Edited, cut, or incomplete videos may not be accepted for verification.

7.4 Inspection & Resolution: All claims are subject to verification by our Quality Control team and will be handled in accordance with our Returns, Replacements & Refunds Policy.

For further information, please refer to our Returns, Replacements & Refunds Policy.

8. Cash on Delivery & Partial Pay COD: Additional Conditions

8.1 COD Confirmation: COD orders may require confirmation through phone, SMS, or WhatsApp within the specified confirmation period. Orders that remain unconfirmed may be cancelled.

8.2 PPCOD Advance Payment: The advance payment made towards a PPCOD order is non-refundable in cases of customer-initiated cancellation, refusal of delivery, rejection, or RTO.

Any applicable PPCOD charges and payment conditions will be communicated at checkout.

8.3 Refusal or Non-Acceptance: Repeated refusal of COD/PPCOD shipments, non-response to delivery attempts, or customer-related RTO incidents may result in restrictions on COD and PPCOD payment options for future purchases.

8.4 Payment Collection: For COD and PPCOD orders, the outstanding balance must be paid to the courier partner at the time of delivery. The courier partner's available payment collection methods will apply.

8.5 RTO Orders: Once an order is marked as Return to Origin (RTO), it cannot be redirected or re-dispatched as the same shipment. Customers wishing to receive the product must place a new order.

Further payment restrictions arising from customer-related RTO incidents may apply in accordance with our Returns, Replacements & Refunds Policy.

9. Contact & Customer Support

For shipping-related questions, delivery updates, or assistance with orders placed directly through Chakolab.in, please contact:

Email: stayhydrated@chakolab.in

WhatsApp: +91 996 7373 233

Please include your order number when contacting us to help us resolve your query efficiently.

Our usual response time is within one business day.

By placing an order on Chakolab.in, customers consent to receiving transactional communications relating to their orders through email, SMS, and/or WhatsApp.

10. Policy Updates

Chakolab reserves the right to revise, update, or modify this Shipping Policy from time to time to reflect changes in shipping operations, courier partnerships, payment options, or applicable legal requirements.

Any updated policy will be published on https://chakolab.in with the revised effective date.

Customers are encouraged to review this policy periodically.

Thank you for choosing Chakolab.in.

We appreciate your trust and look forward to delivering your Chakolab products reliably.